The full letter
Dear Hiring Manager,
I am writing to apply for the Customer Service Advisor role advertised on Indeed on 11 September. I currently handle inbound calls and webchat for a UK utilities provider, averaging 65 contacts a day.
Your advert asks for high resolution rates and comfort with complaints. My first-contact resolution sits at 89% against a team average of 78%, and my last four quality assessments averaged 96%. I also handle escalated complaints for two colleagues, including cases referred from the Energy Ombudsman.
I am applying to your team because you handle service in-house rather than outsourcing it, which in my experience is what makes it possible to actually fix a customer's problem on the first call.
I am available for shifts across weekends and evenings and can start with one week's notice. Thank you for your time.
Yours sincerely,
[Your name]