Customer Service
Customer Service Advisor CV Example (UK, 2026)
A UK customer service CV example with CSAT, NPS and call-handling metrics suitable for contact-centre roles.
Personal statement
"Customer Service Advisor with 3 years in a regulated UK contact centre handling 70+ calls per day. Maintained 94% CSAT and 4.7/5 quality scores across a 12-month period."
Selected achievements
- Handled 70+ inbound calls per day with 94% CSAT and average AHT of 6m 20s.
- Resolved 88% of complaints at first point of contact, above team target of 75%.
- Onboarded 6 new starters as a buddy mentor over the past year.
- FCA Conduct Rules trained; passed annual compliance with 98%.
Skills block
Salesforce Service CloudZendeskFCA Conduct RulesComplaints handling
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